Order Cancellation and Refund Policy:
At PRAHLA SILKS, we strive to provide a seamless shopping experience for our valued customers. If, for any reason, you wish to cancel your order before it has been shipped, we may accept the cancellation and promptly process a refund within a reasonable period. Please be aware that any transaction fees imposed by the bank will be deducted from the refunded amount. Kindly note that orders that have already been shipped or are in transit may not be eligible for cancellation.
Return/Exchange Eligibility
Our commitment to customer satisfaction extends to our return and exchange policy. Products are eligible for return/exchange under the following circumstances:
1. Defective/Damaged Product: If the received product is clearly defective or damaged.
2. Wrong Product Received: In case you receive a product different from what was ordered.
3. Discrepancy with Website Images: If the received product does not match the images on our website in terms of color, design, fabric, or quality.
Mandatory Unboxing Video:
To facilitate a smooth return process, we require customers to provide a mandatory unboxing video during the return request. This ensures a transparent and efficient resolution.
Return Criteria
For a return/exchange to be considered, the product must meet the following criteria:
- The product should be in its original condition with original tags, folds intact, and returned in the original box.
- The return request must be made within two days of receiving the order.
Products not meeting the above criteria may not be eligible for exchange or refund.
At PRAHLA SILKS, we value your satisfaction, and our dedicated team is here to assist you throughout the return/exchange process. Your cooperation in adhering to the outlined guidelines is appreciated.